Research in Motion (RIM) CEO Mike Lazaridis told journalists the company has managed to restore data service to its BlackBerry smartphones on a global scale but user still can experience email delays. During the last a year and half, RIM had operated at 99.97 percent uptime, he revealed at a press conference. Message backlogs can occur in some areas while customers should try to restart their phone by pulling out the battery and re-connect to RIM systems to get reliable service, he added.
Global outages and message delays experienced by BlackBerry users have been caused by hardware issues related to the dual redundant, high-capacity core switch aimed at protecting the company infrastructure, while RIM declined to comment on hardware vendors that provided the equipment that failed. The global outage lasted for four days, the worst failure of such scale in RIM’s history, Lazaridis admitted. He went on to say that the company is working around the clock to fix the issue and RIM mulls ways to compensate customers for the troubles they experienced in the past four days.
The global outage hit badly BlackBerry services in North America, South America, Europe, the Middle East, Africa, and Asia, affecting both users of RIM’s consumer service and business users with BlackBerry Enterprise Server. Those affected experience difficulties browsing the Internet, exchanging instant messages, and email delivery failures and delays.
The company continues to clear any backlogged messages, while browsing was temporarily unavailable in Europe, the Middle East, India, and Africa. Later, RIM top executives said the comoany has restored its full-scale service globally although marked number of user complain they still experience problems using their BlackBerry smartphones in the United States, Canada and Latin America.